Refund & Cancellation Policy

GetPGN offers a Free plan (2 lifetime scans), recurring Pro subscriptions, and an Enterprise pay-as-you-go prepaid scan wallet. This policy explains cancellations and refunds for paid products.

Free: No payment required. No refunds apply.

Pro · Monthly: ₹100/month · up to 100 scans per month. Renews automatically until cancelled.

Pro · Yearly: ₹1,000/year · up to 1,000 scans per year. Renews automatically until cancelled.

Enterprise (pay-as-you-go): One-time prepaid scan packs from ₹4,000 (minimum 4,000 scans per pack). Credits stay in your wallet until used. You may buy additional packs at any time. This is not a recurring subscription.

All payments are processed by Razorpay. We do not store your full payment credentials on our servers.

You may cancel your Pro subscription at any time from your account billing settings. When you cancel:

• Pro access continues until the end of the current billing period you have already paid for
• Auto-renewal stops — you will not be charged again unless you resubscribe
• Your saved games remain in your account; free-plan limits apply after the paid period ends

Cancellation takes effect at the end of the current billing cycle, not immediately, unless otherwise required by applicable law.

Refunds for Pro subscriptions may be issued when:

• Within 7 days of first purchase: Contact us within seven (7) calendar days of your initial subscription payment for a full refund if Pro does not meet your expectations.
• Duplicate or erroneous charges: We will refund duplicate or mistaken charges promptly.
• Extended service outage: A verified platform outage that prevented meaningful use of paid features for an extended period may qualify for a proportional credit or refund.

Enterprise packs are prepaid scan credits, not subscriptions:

• Within 7 days, unused credits: If no scans have been consumed from a pack within seven (7) calendar days of purchase, you may request a full refund of that pack.
• Partially used packs: Once scans from a prepaid pack have been used, the pack is generally non-refundable except for billing errors.
• Duplicate or erroneous charges: We will refund mistaken or duplicate Enterprise pack payments.

Unused prepaid credits remain in your wallet and do not expire while your account is active, unless otherwise stated at purchase.

Refunds are generally not provided when:

• You cancel a Pro subscription midway through an active billing period (access continues until period end)
• You change between monthly and yearly billing mid-cycle without a qualifying reason above
• Enterprise prepaid scans have already been consumed from the pack in question
• Free-plan scan limits were already consumed before upgrading
• The refund request is made more than 7 days after the initial purchase, except for billing errors

Email getpgn@gmail.com with your account username, the email used at checkout, payment date, plan type (Pro or Enterprise), and a brief description. We aim to respond within 2–3 business days.

Approved refunds are processed back to your original payment method via Razorpay. Depending on your bank or payment provider, funds may take 5–10 business days to appear.

If you believe a charge is unauthorized, please contact us first at getpgn@gmail.com before initiating a chargeback. We will work with you to resolve the issue quickly.

If your Pro subscription ends, your account and saved games remain. We do not delete your data upon cancellation. Enterprise prepaid credits you have already purchased remain in your wallet until used. See our Privacy Policy and Terms & Conditions for details.

Billing questions or refund requests: getpgn@gmail.com