Refund & Cancellation Policy

GetPGN offers a free plan with limited scans and a paid Pro plan with unlimited digitizing, cloud game library, and shareable replays. This policy explains how cancellations and refunds work for Pro subscriptions.

Pro · Monthly: Billed every month. Renews automatically until cancelled.

Pro · Yearly: Billed once per year. Renews automatically until cancelled.

All payments are processed by Razorpay. We do not store your full payment credentials on our servers.

You may cancel your Pro subscription at any time from your account billing settings. When you cancel:

• Your Pro access continues until the end of the current billing period you have already paid for
• Auto-renewal is stopped — you will not be charged again unless you resubscribe
• Your saved games remain in your account; free-plan limits apply after the paid period ends

Cancellation takes effect at the end of the current billing cycle, not immediately, unless otherwise required by applicable law.

We want you to be satisfied with GetPGN. Refunds may be issued in the following cases:

• Within 7 days of first purchase: If Pro does not meet your expectations, contact us within seven (7) calendar days of your initial subscription payment for a full refund.
• Duplicate or erroneous charges: If you were charged twice or billed in error, we will refund the duplicate amount promptly.
• Extended service outage: If a verified platform outage prevented meaningful use of paid features for an extended period, contact us for a proportional credit or refund.

Refunds are generally not provided when:

• You cancel midway through an active billing period (access continues until period end)
• You change from yearly to monthly or vice versa mid-cycle without a qualifying reason above
• Free-plan scan limits were already consumed before upgrading
• The refund request is made more than 7 days after the initial purchase, except for billing errors

Email support@getpgn.in with your account username, the email used at checkout, payment date, and a brief description of your request. We aim to respond within 2–3 business days.

Approved refunds are processed back to your original payment method via Razorpay. Depending on your bank or payment provider, funds may take 5–10 business days to appear.

If you believe a charge is unauthorized, please contact us first at support@getpgn.in before initiating a chargeback. We will work with you to resolve the issue quickly.

If your subscription ends, your account and saved games remain. We do not delete your data upon cancellation. Your scoresheets and games stay in your private account and are never sold or shared. See our Privacy Policy for details.

Billing questions or refund requests: support@getpgn.in